By submitting your payment to us you acknowledge that you have read, understand, and agree to the following terms and conditions:

Cancellations & Rescheduling
Fees paid for live training may be refundable if canceled in written form via email to The notice must be submitted within 10 business days prior to the start date of the scheduled class or exam.

If you are enrolled in a scheduled class and do not cancel within the 10 days prior to the class, or fail to appear, you will not receive a refund. You may have the opportunity to enroll in the next scheduled training and exam or schedule one within a six-month period.

Training or exam participant(s) can reschedule up to two (2) times without cost. Participants canceling or rescheduling two (2) of more times void previous payments made and repayment is required for services. No refund will be provided for students who do not show up to a scheduled class or exam.

We reserve the right to cancel or reschedule any classes due to low enrollment (ex. less than five participants) or other circumstances beyond our control. We will make every effort to place you in another class based on our schedule and convenient to you at no additional cost. If we cancel or reschedule a class or exam, we’ll notify you via email or contact on file. We’ll make every effort to place you in another class or exam based on your schedule and convenient to you at no additional cost. If we cannot reschedule you, we may provide a refund.

All SALES ARE FINAL (ex. Online, Face-to-Face, Hybrid, etc…). Online products or services are non-refundable (ex. vouchers, exams, proctor, course, etc…).

All product (tangible) returns must be made within 30 days from the date of invoice (ex. printed voucher). All returned products must be in an unopened original and resalable condition. Custom materials are not returnable.

General Liability Policy
We are not responsible or liable for the outcome of any emergency situation arising after training or proctoring the exam to any student or examine. You agree the maximum liability to us shall be the price of the training or proctoring fees in case of any issue occurring after training or proctoring.

Privacy Policy
Your privacy is very important to us. Any information we gathered from you will only be used by our training facility. We do not store any credit card or payment information. The only information stored will be your name, mailing/billing address, phone number, and email. Your information will never be sold to outside vendors. Only our partners have access to your information in order to complete your transaction.

Website Disclaimer
The information provided on our website is presented “as is” and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. We expressly disclaim all warranties, express or implied, or any kind with respect to the website and its use. You agree that our company, officers, employees, and representatives will not be held liable for damages arising from the use of this content and its information.

On-Site Training Policy
We will gladly come to your location to perform an On-Site Training. We ask that you have a minimum of ten (10) individuals. Once you have scheduled On-Site Training date, we request a non-refundable deposit of 50% of the cost of the training. You can reschedule within 48 hours of the On-Site Training. Please be advised that you can only reschedule your training one time. If the On-Site Training is canceled, no refund will be provided. On-Site training terms mentioned here may accompany the terms agreed upon within proposals and contracts.

Discounts are applied to the total number of students attending a specific event and cannot be accumulated over a period of time or event-to-event. Group discounts are given based on the number of students originally accounted for by the client. If fewer students than expected are present for the class, we will not issue a refund for missing students due to the nature of the discount.

Coupons are applied during the purchase process. Only one coupon can be used per purchase or per customer. Coupons cannot be tallied once the purchase is completed or after the service has been provided.

Updated 1/1/22